Interested individuals must come to the Human Resources Office to complete an application for the position between the hours of 8:00 and 5:00, Monday through Friday or online at the Pulaski County website at www.pulaskicounty.net. The Human Resources Office is located in Suite 100 of the Pulaski County Administration Building - 201 S. Broadway, Little Rock.

POSITION:                                          USER SUPPORT ANALYST

                                          This position is open to the General Public and to County Employees

POSITION NO:                            008

STARTING SALARY:                 $33,330 - $37,278

DEPARTMENT:                            INFORMATION SYSTEMS (5100)

 

PRIMARY RESPONSIBILITY / FUNCTION:  Responsible for the installation and maintenance of software and hardware, installation of cable and network support devices, and providing user support.

ESSENTIAL JOB FUNCTIONS:

-        Responds to user requests for assistance with hardware/software malfunctions and installation of new equipment.

-        Uses diagnostic equipment to determine equipment or data communication failure.

-        Completes component-level repairs to terminals, computers, printers, and other peripheral equipment.

-        Installs, monitors, and modifies as required computer operating system software and configuration data to optimize hardware operation.

-        Installs new computer equipment and related hardware, assists with user training and operation as needed.

-        Completes reports reflecting response to user assistance requests.

-        Monitors the operation of current dedicated data circuits and related communications equipment making repairs as needed.

-        Receives departmental requests to move existing computer equipment; plans moves to ensure minimum disruption of departmental work schedules.

-        Coordinates repairs to computer equipment performed under warranty or service contracts.

-        Makes recommendations to Director concerning the repair or replacement of computer equipment, the cost effectiveness of maintenance contracts, and type of service needed.

-        Remains on-call on an occasional basis to provide user support.

-        Performs other related duties as required.

WORKING CONDITIONS:

Work is performed in a smoking restricted office environment.  Duties are performed in various County offices. 

MINIMUM QUALIFICATIONS:

Completion of high school with advanced college level or vocational school training in electronics, computer hardware technology, or related field; considerable experience with the design, maintenance, and installation of computers and peripheral hardware, communications equipment, or related systems; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

ADDITIONAL REQUIREMENTS:

Must possess or be able to immediately obtain a valid Arkansas Driver’s License.

Employment is contingent upon satisfactory completion of a criminal background check.

 

OPEN DATE:  08-10-2018                                                        CLOSE DATE08-23-2018 (5:00 p.m.)

 

Please Note:  Applications will not be accepted after the Close Date.  A selection will not be made until the Close Date and the selecting official has received all applications.

 

10 August 2018                                                                                                                                            243-18