POSITION: (RADIO) DISPATCHER
This position is open to County Employees & the General Public
POSITION NO: 132
STARTING SALARY: $25,430 - $28,442
DEPARTMENT: SHERIFF/ENFORCEMENT (500)
This position is designated as a safety sensitive position pursuant to Arkansas Act 593.
PRIMARY RESPONSIBILITY/FUNCTION: To receive calls for emergency or non‑emergency services by telephone or radio; to determine the nature of services needed and priority of situation; and to dispatch the appropriate service to the scene.
EXAMPLES OF WORK:
- Receives calls from public for emergency or non-emergency services; questions callers to obtain information required to dispatch the appropriate response units.
- Dispatches sheriff or volunteer fire Human Resources as needed; connects calling party to proper agency when necessary including medical assistance, Coroner, Office of Emergency Services, etc.
- Enters data on each call into computer recording time received, location of the incident, type code, patrol unit dispatched, time unit arrives on scene, time unit completes action, disposition code, any other emergency units that responded, and any other data as directed by supervisor.
- Makes computer inquiries into the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) when requested by Sheriff Department Officers to conduct warrant and license checks.
- Receives calls and dispatches Human Resources after office hours for Coroner's Office, Alexander Police Department and Office of Emergency Services.
- Enters and deletes stolen property or vehicles and missing person information and warrants served into ACIC/NCIC terminal; maintains entry data cards in appropriate card file.
- Completes incident reports for citizens coming to Sheriff's Department after office hours.
- Notifies business owners of the triggering of business alarms.
- Monitors location and status of patrol units in field; verifies coverage of area for units requesting off duty status.
- Performs other related duties as required.
- Visual acuity sufficient for normal office activities including daily use of computer screen.
- Hearing necessary to communicate under emergency and routine conditions via radio or phone.
- Capability of sitting for extended periods of time.
- Digital dexterity necessary for keyboard skills.
- Ability to speak in a clear articulate manner.
Work is performed indoors in a smoking restricted environment on a variable shift basis. Shift assignment may change as needed.
ACCEPTABLE TRAINING AND EXPERIENCE:
- Graduation from high school or a GED equivalency; some experience with the operation of radio communication equipment, dispatching services, answering emergency calls or related area; or any equivalent combination of experience and training which provides the required skills, knowledge and abilities.
- Must obtain ACIC/NCIC certification within one year of employment.
- Must possess or obtain T.D.D. certification within one year of employment.
Employment is contingent upon satisfactory completion of the following pre-employment requirements: criminal background check, drug screening, traffic offense check, sexual offender check, child and adult maltreatment checks, and a psychological evaluation by appropriate licensed agencies.
Please Note: Applications will not be accepted after the Close Date. A selection will not be made until the Close Date and the selecting official has received all applications.
13 April 2018 104-18