Interested individuals must come to the Human Resources Office to complete an application for the position between the hours of 8:00 and 5:00, Monday through Friday or online at the Pulaski County website at www.pulaskicounty.net. The Human Resources Office is located in Suite 100 of the Pulaski County Administration Building - 201 S. Broadway, Little Rock.

POSITION:                            COLLECTION / BILLLING CLERK

                                                       This position is open to County Employees and the General Public

POSITION NO:                            20

STARTING SALARY:              $29,121 - $32,758

DEPARTMENT:              SANITATION (3800)

 

PRIMARY RESPONSIBILITY/FUNCTION: Responsible for processing work orders for Sanitation, logging Animal Services calls, maintenance and billing of Sanitation accounts, maintenance of delinquent fee records, and collection of delinquent fees.

 

ESSENTIAL FUNCTIONS:

-          Answers telephone calls on a multi-line telephone; provides general information concerning services provided by the Sanitation and Animal Services Department.

-          Relays messages to Solid Waste and Animal Services personnel.

-          Greets visitors and directs visitors to appropriate department personnel.

-          Operates a computer with databases for Sanitation and Animal Services.

-          Enters service requests into networked computer system; selects appropriate form from in-house database for service complaints, cart requests, and scheduling of bulky item and limb pickups. 

-          Emails and prints work orders as needed.

-          Follows up with customers to ensure complaints have been addressed and pickups completed.

-          Maintains files, reports, memos, and other correspondence concerning solid waste collections.

-          Inputs payments into billing software and process deposits from collected sanitation fees.

-          Updates the Work Order Management (WOM) system to update customer information as necessary; inputs notes in customers’ accounts recording activity.

-          Utilizes reports from water companies to update customer and billing information.

-          Assists in mailing letters to notify residents of delinquent status of account.

-          Contacts residents by telephone to make effort for collection of delinquent collection fees.

-          Establishes files for delinquent accounts.

-          Compiles reports of delinquent amounts collected.

-          Receives payment in person and issues receipts for fees; logs in payments listing name, account number, and payment amount.

-          Receives domestic animal complaints by telephone; logs complaint into computer database; and dispatches appropriate Animal Control Officer when requested based on location of complaint.

-          Compiles weekly and monthly reports reflecting department activity as requested.

-          Establishes new sanitation customer accounts in the computer system; forwards account information and guidelines to new customers.

-          Verifies bank deposits.

-          Maintains landlord files current in the Work Order Management system and in the billing and collection database.

-          Inputs ticket numbers into database from solid waste contractor acknowledging work orders.

-          Receives printout of delinquent accounts from billing agencies.

-          Provides assistance with special projects such as large mail-outs and certified mail.

-          Calculates sanitation bills by using monthly fee schedule to produce a bill manually when needed.

-          Prepares memos for refunds to Sanitation accounts; obtains Director’s signature; forwards to supervisor.

-          Performs other related duties as required.

 

PHYSICAL REQUIREMENTS:

-          Digital dexterity necessary for keyboard operation.

-          Visual acuity needed for use of computer screen.

-          Ability to orally communicate effectively, in person and by telephone.

 

WORKING CONDITIONS:  Work is performed in a smoking restricted office environment.  Duties occasionally involve dealing with aggressive individuals or unpleasant situations.  Occasional trips to various locations within Pulaski County are required.

 

MINIMUM QUALIFICATIONS:

Completion of high school or GED equivalency; considerable work experience with billing, bookkeeping, collection, or financial record keeping; some experience with computer operations; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

PREFERENCE: Bilingual language skills.

 

OPEN DATE:              05-19-2017                                                        CLOSE DATE: 05-25-2017 (5:00 p.m.)

 

Please Note:   Applications will not be accepted after the Close Date.  A selection will not be made until the Close Date and all applications have been received by the selecting official.

 

19 May 2017                                                                                                                                            143-17